Soulpepper Website Development and Design Terms and Conditions of Service

The following terms and conditions document is a legal agreement between Soulpepper Digital Ltd.. hereafter “Developer” and “Client” for the purposes of Starter Site, Success Site, Pro Site or Custom Website Design & Development hereafter “web site” design or development. These Terms and Conditions set forth the provisions under which the Client may use the services supplied. Developer is an Internet web design provider offering the Client graphical design, HTML, CSS, JavaScript and other related computer programming languages.

Quotations are valid for 7 days from date of issue. When the Client places an order to purchase a web site, template or web site updates from Developer, the order represents an offer to Developer to purchase the web site, template or website updates which is accepted by Developer only when a Website Client Services Agreement contract is signed OR when an online payment for website is completed by the Client. No contract for the supply of services exists between Client and Developer until Client accepts the Website Terms & Conditions.  The application forms equal acceptance by Developer (or third party supplier) of Clients offer to purchase services from Developer and this acceptance of work is a valid contract between Client and Developer. Any other services on the order which have not been included in the Website Client Services Agreement or Website Online Order form do not form part of the contract. The Client agrees to check the details of the Website Client Services Agreement or Website Online Order  are correct and should print and keep a copy for their records. Developer reserves the right to withdraw from contract at any time prior or after acceptance.

All pages, images, text and code on Developer’s web site at is copyrighted material. Client and any visitor to the Developer’s web site at may not use any of the pages, images, text or code on the web site for use on Client’s or visitors own web site or create a web site, templates without prior written permission from Developer. Copyright of the completed web design, images, pages, code and source files created by Developer for the project shall be with the Client upon final payment only by prior written agreement. Without agreement, ownership of designs and all code is with the Developer. These terms of use grant a non-exclusive limited license so that the Client can use the design on one web site on one domain name only. The Client is not permitted to use a design for more than one website without prior written agreement between the Client and the Developer. Client agrees the resale or distribution of the completed files in full or in part is forbidden unless prior written agreement is made between the Client and the Developer. Client hereby agrees that all media and content made available to Developer for use in the project are either owned by Client or used with full permission of the original authors. The Client agrees to hold harmless, protect and defend Developer from any claim or suit that may arise as a result of using the supplied media and content. Client agrees that Developer may include development credits and links within any code Developer designs, builds or amends. Client agrees that Developer reserves the right to include any work done for the Client in a portfolio of work.

Developer reserves the right in its sole discretion to refuse to sell design or code to a Client who has a site which it deems is, including but not limited to, unlawful or inappropriate, contains a virus program, constitutes,  harassment, racism, violence, obscenity, harmful intent, spamming, contains adult content, commits a criminal offence, infringes privacy or copyright or any other questionable media at Developers own discretion. Developer reserves the right to refuse to sell design or code to those thought or known as competitors of Developer. Client may not purchase design or code for use in development of their own product to directly compete with Developer’s design or code. Developer reserves the right to refuse sale for orders from suspect payment or address details or other reason at Developers own discretion. Developer reserves the right without notice to cancel, reject, refuse sale to work with a Client without reason for such rejection or refusal.

Client agrees to take all legal responsibility for use of third party domain name, hosting and email services and hereby agrees to indemnify and hold harmless the Developer from any claim resulting from the Client’s publication of material and use of the domain name, hosting and email services. Any support or payment due relating to the domain name, hosting and email services are to be made between the Client and the third party service. Client agrees to pass on FTP details and any other access details relating to their domain name and hosting account which the Developer requires to upload the web site if required as part of a project. Developer reserves the right without notice to refuse work with domain names or hosting and email services without reason for such rejection or refusal.

All alterations for web sites projects are to be requested in writing by email by the Client.  After the specified allowed hours of alterations have been completed, Developer reserves the right to advise the Client as such and send a separate quotation to the Client and to request payment for any further alterations. Developer reserves the right to request payment be received for further alterations before continuing work. Upon completion of an agreed design the Client is asked to confirm in writing by email that the design is signed off as complete and agree that any further design alterations are chargeable. Client agrees to provide any needed information and content required by Developer in good time to enable Developer to complete a design or web site work as part of an agreed project. Client agrees that a HTML page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of HTML code by Internet browser software. Developer agrees to try and match the design as closely as is possible when building the code. Developer endeavours to create pages that are search engine friendly, however, Developer gives no guarantee that the site will become listed with search engine or of certain search results. In no event shall Developer be held liable for any changes in search engine rankings as a result of using Developers code.

In error or issue with the design or code arises during the project which does not allow the design or code to match the original specification, then Client agrees that Developer can apply a nearest available alternative solution. After site completion, a Client or third party of their choosing may wish to end their web site code themselves to make updates.

However, the Client agrees that in so doing they assume full responsibility for any issues which occurs as a result of changing the code themselves. If Client or a third party of their choosing edits the web site code and this results in functionality error or that page displaying incorrectly, then Developer reserves the right to quote for work to repair the web site. Developer reserves the right to assign subcontractors in whole or as part of a project if needed. Client agrees that it is their responsibility to have regular backups of their website and software made by themselves or third party services in case of a software or hardware failure. All communications between Developer and Client shall be by telephone, email, Skype or postal mail, except where agreed at Developer’s discretion.

Developer shall make every effort to ensure sites are designed to be viewed by the majority of visitors. Sites are designed to work with the main browsers Google Chrome and Mozilla Firefox latest releases. Client agrees that Developer cannot guarantee correct functionality with all browser software across different operating systems. Client agree that after handover of files any updated software versions of the main browsers Google Chrome and Mozilla Firefox, domain names setup changes or hosting setup changes thereafter may affect the functionality and display of their web site. As such, Developer reserves the right to quote for any work involved in changing the web site design or web site code for it to work with updated browser software, domain name or hosting changes.

All invoices must be paid in full within 14 days of the invoice date and Developer will carry out work only where an invoice has been paid by the Client for the work, unless otherwise agreed at Developers discretion. Additional work requested by the Client which is not specified in the agreed quotation is subject to a separate quotation and Developer reserves the right whether to quote or accept additional work.  If additional work is accepted by Developer may effect timescale and overall delivery time of the project. The Client can choose either to pay the full cost in one payment or split the cost into 2 payments to be agreed with Developer. Should the cost be split into 2 payments then the first half of the payment is to be received before work commences and the second payment to be received towards the end of work and before handover of finished files. Once an invoice is sent to the Client it must either be paid either cheque made payable to “Soulpepper Digital Ltd.” and sent with proof of posting to the Developer’s main postal address, or paid with major credit card. Developer reserves the right to decline further work on a project if there are invoices outstanding with the Client.. All invoices are submitted by email except where required otherwise by regulations or agreed at Developer’s discretion. Developer reserves the right to remove it’s work for Client from the Internet if payments are not received. A development charge will be applied to any and all additional work scope.

Developer provides their web site and the contents thereof on an “as is” basis and makes no warranties with regards to the site and its contents, or fitness of services offered for a particular purpose. Developer cannot guarantee the functionality or operations of their web site or that it will be uninterrupted or error free, nor does it warrant that the contents are current, accurate or complete. The Client agrees Developer is not liable for any bugs, performance issues or failure of their software. Developer endeavours to provide a web site within given delivery timescale to the best of it’s ability. However, the Client agrees that Developer is not liable for any claims, losses, costs incurred or compensation due to any failure to carry out services within a given delivery timescale. The Client agrees Developer is not liable for absence of service as a result of illness or holiday. The Client agrees Developer is not liable for any failures to carry out services for reasons beyond it’s control including but not limited to acts of God, telecommunication problems, software failures, hardware failure, third party interference, Government, emergency on major scale or any social disturbance of extreme nature such as industrial strike, riot, terrorism and war or omission of any third party services. Developer is not liable for any consequences or financial losses such as, but not limited to, loss of business, profit, revenue, contract, data or potential savings, relating to services provided. On handover of files from Developer to Client, the Client shall assume entire responsibility in ensuring that all files are functioning correctly before use. Whilst every effort is made to make sure files are error free, Developer cannot guarantee that the display or functionality of the web design or the web site will be uninterrupted or error free. If after handover of files are found in code the Developer has created and the main browsers Internet Explorer and Mozilla Firefox, domain name setup and hosting setup are the same as when work began, then Developer can correct these errors for the Client at it’s own discretion. If after handover of files errors are found in code the Developer has created and the main browsers Internet Explorer and Mozilla Firefox have released an updated software version, or the domain name set up or hosting setup has been changed, Developer can correct errors for the Client free of charge and reserves the right to quote separately for any additional work needed as a result of changes to the browser software, domain name setup or hosting setup. Should Client go into compulsory or involuntary liquidation or cannot pay its debuts in the normal course of business, Developer reserves the right to cancel forthwith any projects and invoice Client for any work completed. Developer shall have no liability to the Client or any third parties for any damages, including but not limited to, claims, losses, lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of or inability to operate these web pages or web sites, or sites, or sites being down, even if Developer has been advised of the possibility of such damages. There are sometimes laws and taxes which affect Internet ecommerce. Client agrees that it is their responsibility to comply with such laws and will hold harmless, protect, and defend Developer and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the Client’s exercise of Internet ecommerce. Developer ma from time to time recommend to the Client that updates are needed to their site to comply with, including but not limited to new legislation, software releases and web standards. Developer reserves the right to quote for any updates as separate work.

Client agrees Developer is not liable for any failure to inform or implement these updates to their site. Client agrees that it shall defend, indemnify, save and hold Developer harmless from any and all demands, liabilities, costs, losses and claims arising from omission to inform or implement these updates.

Client agrees to use all Developer services and facilities at their own risk and agree to defend, indemnify, save and hold Developer harmless from any and all demands, liabilities, costs, losses and claims including but not limited to attorney’s fees against Developer or it’s associates that may arise directly or indirectly from any service provided or agreed to be provided or any product or service sold by the Client or its third parties. Client agrees this indemnification extends to all aspects of the project, including but not limited to web site content and choice of domain name. Client also agrees to defend, indemnify and hold harmless Developer against any liabilities arising out of injury to person or property caused by any service provided or agreed to be provided or any product or service sold by the Client or third parties, including but not limited to, infringement of proprietary rights, misinformation, delivery of defective products or services which is harmful to any person, business, company or organization.

Developer and any third party associates agrees that, except if directed by the Client, it will not at any time during or after the term of this agreement disclose any confidential information. Likewise, the Client agrees that it will not convey any confidential information about Developer to another party.

Developer and any third party associates shall use information provided by the Client in relation to this agreement in accordance with the Personal Information Protection and Electronics Document Act and also for the following purposes 1) to identify the Client in communications with them 2) to contact the Client from time to time to offer them services or products which may be interest to or benefit the Client.

Developer reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these terms and conditions. Developer shall be the sole arbiter in deciding what constitutes a breach. No refunds are given in such a situation. This agreement shall be governed by the laws of Canada which shall claim venue and jurisdiction for any legal motion or claims arising from this agreement. This agreement is void where prohibited by law. Where one or more terms of this contract are held to be void or unenforceable for whatever reason, any other terms of the contract not so held will remain valid and enforceable at law. Any and all matters pursuant to this agreement are governed by Canadian Law and are under exclusive jurisdiction of the Canadian Courts. Developer reserves the right to alter these Terms and Conditions at any time without prior notice, the latest terms and conditions will be emailed to Client. By signing the Website Client Services Agreement or Website online order form the Client acknowledges to have read, understand, and accept the Terms and Conditions of this Agreement, and agrees to be legally binding by these Terms and Conditions.

The Company operates on a conventional working schedule and is open for business Monday through Friday from 9:00 am to 5:00 pm PST, excluding holidays and specific prior engagements. A local telephone line is available for communication. The Company may also be contacted via email, which is suitable for the majority of communication and is the Company’s preferential choice. Please carbon copy (cc:) all members of your project so that we may respond to your request as quickly as possible.

It is the Developer’s goal to build the Client a visually stunning and state of the art website that functions across all devices and do so in a timely manner.  The following information outlines the assumptions of this website contract and responsibilities of the Client that will support these goals.


  • Client is able to select any of the provided templates based on website package purchased.
  • Client is able to change images, text, fonts and color schemes on template sites.  
  • Layout changes, image editing, web form customization, icons are not editable. Custom site work is available at an extra charge.

Website Review Rounds.

  • Client will be provided with three rounds of edits for their new website.
  • The third round is considered the final review. After the final review, the Client site will go live. Any changes after the final review are subject to an additional charge at the Web Maintenance rates detailed above.
  • Client is responsible for submitting all edit requests for each round of edits at once via email to the Company.
  • Single ad hoc requests will be taken as a round of edits (try to avoid these).


  • Please note that timeline and costs are the Company’s best estimates based on the project as it has been designed thus far. Changes to functionality during the course of the project may affect the costs and/or time it takes to complete the project.
  • Client website will begin production when the Client website intake form is completed IN FULL. Please note the website will not begin until intake form is fully complete.
  • Company will complete each round of edits within 5 business days of receiving them.
  • Client to wait for the previous round of edits to complete before submitting changes for the next round of edits, as they will not be accepted.
  • Company will email the Client when the changes from the previous round have been completed. We recommend that the Client returns their feedback for the next round of edits within two business days.  This keeps the website on track for a timely delivery.
  • A delay in Client review may result in a delay in launch of Client website.
  • Company will respond to all client emails within 1 business day.


  • Company will provide free stock imagery for the website as shown on the selected website template.  
  • Should Client want to change an image they are responsible to provide licensed images to Company as part of the rounds of edits.
  • All images must be high-quality and provided in the appropriate aspect ratio for the chosen template. These specs can be provided to the client upon on request.
  • Additional High resolution Stock images are available for purchase.
  • Any edits on images requested by the client (i.e. photoshop touch-ups) are subject to additional charge.

Colors & Fonts

  • Each template has a select number of color variations.  The Client has freedom to select one of those provided colors.
  • Company will match the Client’s brand colors if requested.  Client needs to provide Company with the correct color code.
  • Each template has a set font included. If the Client wishes to change this font, they may provide an alternative font from the Google Font library.

Website Content

  • It is the Client’s responsibility to populate the Website intake form.  This includes copying content from an existing website and pasting into the website intake form.
  • Please copy and paste all relevant content into the appropriate page. Clear labels and organization will ensure that we correctly display content.
  • Content writing and Content editing is available at the Web Maintenance rates detailed above

Soulpepper Website Rates 
(tax excluded)

Starter Site: $2,499
Success Site: $3,999
Pro Site: $4,999
Custom Website Development & Design: A la’carte (Custom Quote)

*Images are available at an additional cost

Website Maintenance Rates (additional labour)

$110 per hour = 1-4 hours
$100 per hour = 5-8 hours
$90 per hour = 9+ hours
Monthly Website Maintenance (min 6 month contract) = $80 per hour

Canadia Provincial Tax Rates:

Alberta, British Columbia,
Manitoba, Saskatchewan: 5%
Ontario: 13%
Quebec: 9.975%

U.S.A Tax Rates: 0%